High Rider offers a 30-day satisfaction guarantee on eligible products purchased directly through drinkhighrider.com. By initiating a return, you agree to comply with the following terms:

1. Eligibility

• Refund requests must be submitted within thirty (30) calendar days of the original order date.

• Only products purchased directly from drinkhighrider.com are eligible for this guarantee. Products purchased through third-party retailers or distributors are not covered.

2. Product Use Limitation

• To remain eligible, no more than two (2) bottles from the order may be opened or used.

• All additional units must be returned in their original, unopened condition.

3. Return Procedure

• To initiate a return, you must first contact our customer support team at hello@drinkhighrider.com to obtain authorization and instructions. Unauthorized returns may not be processed.

• All returns must be shipped to:

  Klutch Cargo  
  Attn: High Rider Returns  
  300 N Oakley Blvd  
  Chicago, IL 60612
  

4. Return Shipping Costs

• Customers are solely responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance. The Company is not responsible for lost, delayed, or damaged return shipments.

5. Condition of Returned Items

• Returned products must be received in good condition, subject to the usage allowance above.

• Returns that are excessively used, damaged, or otherwise not in resalable condition may not qualify for a refund.

6. Refunds

• Refunds will be issued to the original form of payment only after the Company has received and inspected the returned items.

• Original shipping charges (if any) are non-refundable.

• Please allow up to [10–14] business days for processing after receipt of the return.

7. Exceptions

• The Company reserves the right to deny a refund if the return does not meet these terms.

• This policy applies only to standard consumer purchases and does not cover wholesale, distributor, or bulk orders.